Frequently Asked Questions about the Health Portal
This portal is for patient care at Newman Regional Health Hospital and Newman Regional Health Medical Partners.
ENROLLMENT QUESTIONS
What is MY HEALTH INFO?
My HEALTH INFO is a website and/or a phone application for the Patient and Consumer Health Portal. This portal is a secure way to access your electronic medical record, where your health information is stored.
Is there a fee to use MY HEALTH INFO?
No, this is a free service offered to our patients.
Who can enroll in MY HEALTH INFO?
You must be 12 years of age or older and a patient of Newman Regional Health to enroll in My HEALTH INFO.
How do I enroll?
If you provided your email address to Registration, you will receive a welcome email with a link to complete your portal enrollment.
What would I use the portal for?
You can use My HEALTH INFO to:
- View test results.
- View upcoming appointments.
- Pre-register for upcoming appointments.
- View and pay any account balances.
- Update demographic information (email address, home address, next of kin, etc…)
- View your health summary including your medication list and past medical history.
Is there anything I need to have to use My HEALTH INFO?
- A personal email account. You will receive email notifications each time we add information to My HEALTH INFO.
- Access to a computer connected to the Internet and an up-to-date browser. The browsers supported by My HEALTH INFO are Google Chrome, Mozilla Firefox, and Safari.
- Access to a mobile device (phone/tablet) connected to data or WIFI to download the My HEALTH INFO APPfrom the Apple or Android app store.
IOS/Apple – CLICK HERE
ANDROIID – CLICK HERE
I don’t have a personal email account. How do I get one?
Several different services offer free email accounts. Some of the more common ones are Google’s Gmail, Yahoo and Hotmail. You can go to their websites, e.g., gmail.com, yahoo.com or hotmail.com and follow instructions for setting up an email account.
THE MY HEALTH INFO RECORD
When will I see test results in my portal?
Your lab test results are available on your portal as soon as the test is finalized. Your radiology reports are available on your portal as soon as the report is signed.
SHARING MY HEALTH INFO
Can I view a family member’s health record in My HEALTH INFO?
Yes! This is called Proxy access and allows a parent (or guardian) to log into their personal My HEALTH INFO account, and then connect to information regarding their family member, who has shared access with them if they are 12 years or older. From within your portal account, you can send an invite to
whomever you want via the Shared Access button under the PROFILE and you can determine what information you want to share with them. Or complete a My HEALTH INFO Proxy Consent Form and return it to the Health Information Management Department to request access to this convenient service.
Can I have access to my minor child’s health record in My HEALTH INFO?
Yes, you may have access to your minor child, birth to 12th birthday. You may print the authorization form from the website (click here) or pick up a form from registration and return it to the Health Information Management Department to request access to this convenient service. For minor children between 12-17, they must create their own portal account and share access with you. (Learn More)
Can I share access to My HEALTH INFO record with someone?
Yes, if you are 12 or older and legally competent. From within your portal account, you can send an invite to whomever you want via the Shared Access button under PROFILE. Or give another person access to your My HEALTH INFO record, by completing a My HEALTH INFO Proxy Access Form at your next visit from the Health Information Management Department.
Can my spouse and I share one My HEALTH INFO account?
Due to the sensitive nature of medical information, each adult must have an individual My HEALTH INFO account.
GETTING HELP USING MY HEALTH INFO
I forgot my password. What should I do?
You may click the “Forgot Password” link on the sign-in page to reset your password online. Or you can contact us at 620-343-5941 to have your password reset.
Where can I update my personal information (e.g., home address and next of kin)?
Log into My HEALTH INFO and from the Home Page select the Profile button and select Update Profile, click on Submit when complete.
Where can I update my email address or change my password?
Log into My HEALTH INFO and from the Home Page select the PREFERENCES link at the bottom of the page. On the next window, select ‘Update User Preferences’ or ‘Change Password’.
How do I view health records for my minor child or another person I have proxy access for?
Log into My HEALTH INFO and from the Home Page select the Change Person option in the top right corner. Then select the correct person.
Who do I contact if I need help using My HEALTH INFO?
There is a ‘Contact Us’ button on the bottom of the main page in the Portal, the message will be directed to our portal support group. Or you may call 620-343-5941.
I did not receive email notifications from My HEALTH INFO. What should I do?
Please select Preferences then change email address and review the email associated with your My HEALTH INFO account. Check your spam folder for communication from My HEALTH INFO. If you find it there, select the email and select Trust Sender so that future emails go to your inbox.
PRIVACY AND SECURITY
How is My HEALTH INFO secure?
We take great care to keep your health information private and secure. Along with using the latest 128-bit SSL encryption technology, My HEALTH INFO passwords are encrypted, and URLs are re-written so that they cannot be copied and pasted.
I was logged out of My HEALTH INFO. What happened?
We take precautions to protect your privacy and the security of your information. If your keyboard remains idle for 5 minutes or more, our system will automatically log you out of My HEALTH INFO. If you need to leave your computer for even a short period of time, we recommend you log out of My HEALTH INFO to keep your information secure.