Patient Satisfaction - Hospital Quality Data
Hospitals, including Newman Regional Health, are leading the way in health care in being transparent about the quality of care they provide. We are now sharing the public information about patients’ experience of care.
HCAHPS (pronounced H-caps) is the first national, publicly reported survey of patients’ perspective of their hospital care. As a part of CMS’ (Centers for Medicare and Medicaid) public reporting initiatives, the HCAHPS patient experience data was released to the public on March 28, 2008.
The survey asks patients 27 questions about their hospital experience, including 18 questions items about key aspects of their hospital experience. These questions are bundled into eight categories and reported as ten “composite” scores.
The scores highlight the “always” results because this is the answer that most strongly indicates a patients’ overall satisfaction.
As a community hospital, the Hospital Board and Leadership support transparency and providing patients with information about the quality of care they receive. As an organization committed to continuous quality improvement, we continually strive to improve outcomes and patient satisfaction.
For more information or to compare hospital scores, please go to the United States Department of Health and Human Services web site.
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